Shipping Information
Once an order is placed, your order is sent to our warehouse for processing. Upon shipment, an email will be sent to you with tracking information to the address on file. It may take up to 5 business days to process and ship your order, however our warehouse normally ships before the 5th business day.
Transit time is dependent on your choice of shipping method, Standard ground shipments may take 4-7 business days to arrive, we recommend contacting the carrier if you have any questions about the delivery of your shipment. Below are the shipping methods available, carrier information is provided upon shipment.
Standard Ground Shipping - $5.95 Most orders shipped via Ground are shipped within 5 business days, depending on product availability. Tracking information will be provided at the time of shipment.
FREE Standard Ground Shipping is available on qualifying orders. Your order subtotal must be at the free shipping threshold, even if a discount code is applied during checkout – no code needed, this will automatically apply when qualified.
Priority Service (2nd Day Air) - $12.95 All Priority Service orders placed by 11:00 AM PST will be scheduled to ship the same business day or the following business day. Any orders placed after 11:00 AM PST on Friday, will not ship until the following Monday or Tuesday at the latest. Tracking information will be provided at the time of shipment.
Orders are shipped on business days only. Business days are Monday through Friday, excluding United States Federal or observed holidays. Some items sold by Stila online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Stila online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience. We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, U.S. Minor Outlying Islands, American Samoa, Northern Mariana Islands and U.S. Virgin Islands at this time. We do not ship to freight forwarding addresses, logistics companies, shipping/mailing facilities, nor hotels.
Stila Cosmetics is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico).
MISSING, LISTED ON MY PACKING SLIP
Sorry, not at this time. Stilacosmetics.com only ships within the United States, however stila cosmetics are offered in select regions via authorized retailers such as Sephora and Ulta locations. You may contact our customer service team to inquire about your specific region.
Stila Cosmetics is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico).
MISSING, NOT LISTED ON MY PACKING SLIP
If item(s) are missing from your package and are not listed on the packing slip, unfortunately this item was not available at the time of order fulfillment. Stila will only collect funds on items successfully shipped to you. There will be no refund conducted as your final charge has been adjusted to reflect the new total.
Yes! Please continue checkout as if shipping to an address within the U.S. All U.S. military addresses (APO/FPO) must select the shipping option of Standard Ground Shipping. Your billing address must match the credit card mailing address regardless of your military shipping address.
Please provide the order number and contact us with the email address linked to the order. We are sorry as there is no option for return/replacement of bonus items/gifts or samples.
Stila Cosmetics is not responsible for any shipments that have been sent to locations which are not approved (freight forwarding address, logistics companies, shipping/mailing facilities, international address, hotel, Virgin Islands, Guam and Puerto Rico). We are sorry however we cannot accept any claims received after 30 days of purchase date.
