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What’s stila's phone number?
If you wish to speak with our customer care team (hooray for humans, not robots!), please call the toll-free number below:
(866) 784-5201
We're here Monday through Friday, 8am to 5pm Pacific, but you can leave messages after hours.
What’s stila's email address?
To reach our customer care team via email, please send a detailed message to the address below:
custcare@stilacosmetics.com
FYI: If you're contacting us about a return or a damaged item please remember to include your order number in the email.
Tech Support
If you are having technical problems on the website, please email customer care and include:
- Description of problem
- The URL of the page with the problem
- Any error messages you might have received
- Operating system that is running on your computer
- Internet browser and version are you currently using
- Date & Time problem occurred
Corporate inquiries?
If you need to contact stila's corporate office, here's our address and number:
stila Corp
111 West Wilson Avenue
Glendale, CA 91203
(818) 459-8000
Jobs?
For employment opportunities at our corporate office, please forward a cover letter and resume to the address below:
stila Corp
Attn: HR Department
111 West Wilson Avenue
Glendale, CA 91203
jobs@stilacosmetics.com
FYI: This contact information is for employment inquiries only. Only those applicants that are selected will be contacted.
Why register at stila?
Think of all the cool perks you'll receive...
special offers
By registering you may take advantage of exclusive shopping offers, special promotions, receive samples with your order and much, much more!
our ever-popular newsletter
Our newsletters will keep you informed on new products and trends, pro-artist tips and looks, exclusive online offers, and special in-store events.
quick and easy checkout
Enjoy the convenience of storing your shipping and billing information!
It’s easy, just click here.
Forgot your password?
No worries! If you're a registered shopper simply click here and enter your email address. We’ll send you your password right away!
How do I opt out of email?
We know how it is when the inbox starts to overflow, so we've made it easy to opt-out. Just click the link shown below. But we hope you won't! Our email newsletters almost always contain exclusive offers and special discounts. Plus, you'll be the first to know about new product launches and other fun events.
Okay, if you really insist on unsubscribing, here's the link:
Please remove me from your email list.
How soon will it arrive?
Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Orders placed on Saturday and Sunday will be processed the following Monday.
Orders for Priority Shipping will be processed the same day if received by 1:00 PM Pacific time.
Sorry, but we are currently unable to accept orders that are billed or shipped to destinations outside the U.S.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Why did my order get cancelled?
Yikes! We're always sorry to see an order get cancelled, and when that happens it's usually due to one of the following reasons:
- Item(s) not available
- Difficulty in processing payment information (maybe a mistyped credit card number, expired card, etc...)
- Cannot ship to address provided
- Duplicate order was placed
- Cancelled due to a customer request
The good new is - if your order is cancelled, you will receive an email notice to explain the reason for the cancellation. Fear not - you will not be billed for any cancelled items.
If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer care team at (866) 784-5201 or via this email address: custcare@stilacosmetics.com.
What’s this stuff on the label?
We know that reading cosmetic labels can be confusing. That's why we've created this nifty guide to help you decipher many of the odd symbols and statements that may appear on our labels.
- PRODUCT IDENTITY
This is a statement of what the product is
- NET CONTENTS
Here you'll find the amount of product in the package. The "e" following the volume declaration is a guarantee that the product has been filled in accordance with the average system of measures used in the european union (EU).
- PRODUCT INGREDIENTS
This lists all ingredients used in the formula in descending order of concentration. This is especially important for those people who are seeking a specific ingredient or want to avoid one. In addition, our ingredient listing now includes the various components of a fragrance ingredient previously not listed. This is important information for that percentage of the population who may be sensitive to certain components of fragrances.
- DIRECTIONS FOR USE
How, when and where to use the product.
- COUNTRY OF ORIGIN
The country that manufactures or produces the product.
- NAME/LOCATION OF MANUFACTURER OR DISTRIBUTOR
Informs you who made the product and where the manufacturer or distributor is located. The London address and post code is underlined to indicate the main contact office in the EU. Product inquiries can be sent to this address.
This tells you the recommended number of months within which the product should be used after you have first opened and used it, provided the product has been stored under normal conditions and not exposed to extreme temperatures. For example (24M) means that you should replace this product within 24 months after first opening. The "period after opening" number will vary based upon the type of cosmetic product.
- WARNINGS/CAUTIONS:
informs you what to do and not do with the product.
Tells you to look elsewhere in the packaging for additional information, for example in a leaflet, card or tag.
Other facts you should know:
Our product safety testing requires a collaboration of experts across several sciences to ensure the excellence and quality of all products brought to market.
Our products contain ingredients of the highest quality.
The levels of concentration of all ingredients in our products are safe for consumer use.
We do not test ingredients or products on animals, nor do we ask others to test on our behalf.
Our company is in full compliance with the labeling regulations set forth in the 7th Amendment to the European Union Cosmetics Directive.
Is this site secure?
Yes, and very much so! At stila, we take security very seriously, and we understand how important it is to our shoppers - after all we're shoppers, too! When you place an order on stila's website, we encode your information using Secure Socket Layer (SSL) encryption technology. This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely.
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- AOL 5.0 and higher
- Internet Explorer 5.0 and higher
- Mozilla Firefox 1.0.4 (Windows only)
- Netscape 6.0 (Windows only)
- Safari RSS
Is there a maximum order size?
We regret that we must limit orders to no more than ten (10) units of any item with a maximum purchase of $800 per customer. If you have any questions please contact us toll-free at (866) 784-5201 or via email at custcare@stilacosmetics.com and we will be happy to assist.
How do I use a coupon code?
Enter your coupon code during the 3rd step of checkout. When a coupon code is accepted, the offer will be displayed on the Final Review page.
FYI: One code may be used per order.
Out of stock?
Don't you hate it when that happens? If an item you’ve selected is temporarily out of stock at the time of your order, you will be unable to add it to your shopping bag. But don't despair, because often times a new shipment will be arriving soon! Please send us an email at custcare@stilacosmetics.com to inquire when the item will be available for purchase.
Do you charge tax?
It's not like we want to - but the law's the law! We are required to collect sales tax on orders being shipped to the following states: Arizona, California, Florida, Georgia, Hawaii, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas and Washington.
If you have other questions regarding sales tax, please feel free to email us at custcare@stilacosmetics.com.
What are my payment options?
We accept:
- American Express
- Discover
- MasterCard
- Visa
We're sorry, we do not accept:
- CODs
- Layaway plans
- Personal Checks
- Money Orders
- Credit cards with billing addresses outside the U.S.
FYI: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
How do I return something?
If for any reason you are not satisfied with your stila online purchase, simply return it within 30 days of the purchase and we will credit your account.
The steps are simple:
- Contact our customer care team at 1-866-784-5201 or via email at custcare@stilacosmetics.com to obtain a return authorization #. This is very important since stilacosmetics.com will not process any returns without an authorization #.
- Package your return item in a well padded envelope or box to prevent damage in transit, and enclose a note with your return authorization # inside your return package. Remember we can only credit you for the items received back in our warehouse.
All returns should be addressed to:
stila
c/o New Breed
1540 E. Acacia Street
Ontario, CA 91761
Important: Be sure to write your return authorization # on the outside of your package.
- Ship the package to us via United States Postal Service (USPS), UPS or FedEX. We are sorry but return shipping fees are not refundable.
We will send you an email when your return is received and processed and you should see a credit to your card within one billing cycle.
Please note: Only products purchased on stilacosmetics.com may be returned for a refund
stilacosmetics.com does not process exchanges at this time.
If you have questions about returns or damages, please contact our customer care team at 1-866-784-5201 or via email at custcare@stilacosmetics.com.
What if my order is damaged?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-866-784-5201.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.
What are my shipping options?
All stila orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your stila online package. Please select the option that best suits your delivery needs during “checkout”.
ground shipping ($7.95)
Most orders shipped via standard service are processed and shipped in 3 - 5 business days, depending on product availability.
Most ground shipments are delivered within 7 - 10 business days from the order's ship date.
second day air ($12.95)
Second day air shipments will be processed the following business day, depending on product availability.
Most of these orders are delivered within 2 - 3 business days from the order's ship date. See IMPORTANT NOTE below.
next day air ($17.95)
Next day air orders will be processed and shipped the following business day, depending on product availability.
Orders shipped via overnight service are delivered within 1 business day from the order's ship date. See IMPORTANT NOTE below.
IMPORTANT NOTE: All 2nd Day Air and Next Day Air orders must be placed by NOON (12PM ) Pacific to be shipped the same business day. Any orders placed after noon on Friday will not be shipped until Monday. Please note that ground orders usually take 3 - 5 business days to be processed and shipped, and they should arrive within 7 - 10 business days.
Are there shipping restrictions?
Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays in the United States.
Orders with next day or second day service will require a signature upon delivery unless otherwise designated by the recipient. If a signature waiver is in place, stila cannot accept responsibility for lost or stolen packages.
Next day and second day service is not available for certain locations in Alaska.
Some items sold by stila online require special handling as specified by federal, state and local regulations governing the transport of these items.
The method of shipment for these items is dictated by these regulations. At stila online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.
We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. we apologize for any inconvenience.
We are currently unable to ship to APO/FPO and PO Box addresses.
We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. Next day and second day express shipments are not available for certain locations in these states.
We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.
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